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Integrating with Intercom

Connect Intercom to Cora.ai to sync conversations, contacts, and team data for AI-driven lifecycle event detection.

Overview

The Intercom integration gives Cora.ai access to your support conversations, contacts, and team data — so it can detect lifecycle events, surface customer insights, and keep your team informed about key moments across the customer journey.

Integration Type: OAuth 2.0, Organization-Level
​Setup Time: ~2 minutes
​Required Role: Intercom Admin

Prerequisites

  • An active Intercom workspace

  • Admin permissions in Intercom

  • Organization administrator access in Cora.ai

Setup Steps

Step 1: Initiate Connection

  1. Log into Cora.ai as an organization administrator

  2. Navigate to Settings → Organization Settings → Integrations

  3. Locate the Intercom integration card

  4. Click the Connect button

Step 2: Authorize in Intercom

  1. You will be redirected to Intercom's authorization screen

  2. Select the Intercom workspace you want to connect

  3. Review the permissions Cora.ai is requesting

  4. Click Authorize to grant access

Step 3: Confirm Connection

  1. You will be redirected back to Cora.ai

  2. The Intercom integration card will show Connected status

  3. Your name and the connection date will appear on the card

Step 4: Enable Lifecycle Events

Track events across your customer lifecycle — from onboarding and renewals to upsells, expansion, and churn risk — so your team never misses a key moment.

  1. Click the connected Intercom integration card to open the settings panel

  2. Under Lifecycle Events, toggle the switch on

  3. Click Save

What Cora.ai Accesses

Once connected, Cora.ai syncs the following Intercom data on a scheduled basis:

  • Admins — Team members in your Intercom workspace

  • Contacts — Customers and leads in your Intercom database

  • Conversations — Support threads and their metadata

  • Conversation Parts — Individual messages within each conversation

This integration is read-only. Cora.ai does not write to, modify, or delete any data in your Intercom workspace. All synced data is stored on Cora’s infrastructure and used to detect lifecycle events and surface customer insights.

Disconnecting

To disconnect Intercom:

  1. Open the Intercom integration card

  2. Click Disconnect

  3. Confirm the disconnection

Disconnecting stops all data syncing. Previously synced data will remain available until it is manually removed.

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