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Integrating with Gong

Connect Gong to Cora.ai for call intelligence, transcript analysis, and lifecycle event tracking.

Overview

The Gong integration gives Cora.ai access to your call recordings, transcripts, and conversation intelligence so it can surface insights, track lifecycle events, and help your team stay informed about customer interactions.

Integration Type: OAuth 2.0, Organization-Level
​Setup Time: ~2 minutes
​Required Role: Gong Technical Administrator

Prerequisites

  • An active Gong account with recorded calls

  • Technical Administrator permissions in Gong

  • Organization administrator access in Cora.ai

Setup Steps

Step 1: Initiate Connection

  1. Log into Cora.ai as an organization administrator

  2. Navigate to Settings → Organization Settings → Integrations

  3. Locate the Gong integration card

  4. Click the Connect button

Step 2: Authorize in Gong

  1. You will be redirected to Gong's authorization screen

  2. Log into Gong account

  3. Review the permissions Cora.ai is requesting

  4. Click Allow to grant access

Step 3: Confirm Connection

  1. The Gong integration card will show Connected status

  2. Your name and the connection date will appear on the card

  3. Cora will begin syncing your Gong data automatically

Step 4: Enable Lifecycle Events

Track events across your customer lifecycle — from onboarding and renewals to upsells, expansion, and churn risk — so your team never misses a key moment.

  1. Click the connected Gong integration card to open the settings panel

  2. Under Lifecycle Events, toggle the switch on

  3. Click Save

What Cora.ai Accesses

Once connected, Cora.ai syncs the following from Gong:

  • Calls — Call metadata, participants, topics, trackers, outcomes, highlights, and interaction stats

  • Transcripts — Full call transcripts with speaker attribution

  • Users — Gong user profiles for mapping calls to your team

Access is read-only. Cora.ai does not modify any data in Gong.

How the Sync Works

Cora uses scheduled API polling to keep your Gong data in sync. Here's what that means:

  • Gong REST API — Cora periodically queries the Gong API to pull the latest call data and transcripts. No webhooks or triggers are involved.

  • Nothing installed in Gong — No packages, plugins, or configuration changes are made in your Gong instance. All processing happens on Cora's infrastructure.

  • Change detection on our side — Cora tracks which calls have already been synced and only fetches new or updated records.

  • Initial sync — On first connection, Cora imports approximately the last 30 days of call data.

Troubleshooting

Having trouble with Signals? See the Signals FAQ for common questions about why Signals may not appear, sync timing, and how call-to-account matching works.

Disconnecting

To disconnect Gong:

  1. Open the Gong integration card in Cora

  2. Click Disconnect

  3. Confirm the disconnection

Disconnecting stops all data syncing.

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