Is Cora a support chatbot?
Not exactly. Cora is an AI-powered concierge that works behind the scenes to streamline communication, coordinate tasks, and escalate issues to the right Cora team contact when needed.
Does Cora replace my account team?
No. Cora complements your existing account team by handling routine workflows and enabling faster, more proactive support. When a high-touch interaction is needed, your team is still just a message away.
How do I know if I have access to the Cora and the workspace?
You’ll receive an email or Slack message from Cora that includes a link to your workspace. If you’re unsure, reach out to your account team.
I’m not receiving emails from Cora—what should I do?
Make sure to check your spam, junk, or promotions folders for messages from [email protected]. If you still don’t see them, reach out to [email protected] for assistance.
Is my data secure with Cora?
Yes. Cora aligns with our enterprise-grade security standards. It only accesses the data needed to support your experience and is built with safeguards that ensure confidentiality, security, and compliance.
What if I click a link and can’t log in?
Make sure you're using the same email address that received the Cora message and the same login method you used previously. If you're still having trouble, contact [email protected].